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Refund policy

Should you wish to exchange or return an item, please return the item(s) within 14 days of receiving your order to your nearest DPD drop off location, see instructions below. Please ensure you complete the returns form with your order. All goods must be returned unused, in original packaging, in original condition and in the original box with protective packing and accompanied by proof of purchase.

We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us in the same conditions as we sent them out to you, please ensure that you use the same box and protective packaging you received your products in.

If your purchase has a fault or arrived broken, please notify us immediately upon receiving your parcel to: info@cardboard-jungle.com . If we don’t hear from you with regards to a flaw or breakage within 24 hours of receiving your order, we cannot accept any faults or breakages reported.

Items are couriered to our customers- while every effort will be made to ensure that these items arrive to you in perfect condition- boxes /packaging not in perfect condition will not be deemed as a fault.

We have tried to make it easy as possible for our customers if they wish to return the item.

For Republic and Northern Ireland customers:

We have partnered with DPD to ensure a smooth process for our customers. Visit www.dpd.ie/Returns

  • Select Cardboard Jungle
  • Include order number
  • Select reason for return
  • Complete the form and pay a flat fee of €5.50 per parcel.
  • And print off label
  • Drop your parcel to your chosen DPD outlet.

For UK customers from England, Scotland & Wales:

We are working on an easier solution for you for returns. In the meantime we recommend you return your items through a tracked and traceable postal / courier service of your choice to the address below.

Cardboard Jungle - Unit 80 Cookstown Industrial Estate, Tallaght D24

You will have 10 days to return the items in the same condition as they arrived.

Once we receive your returns we will process your refund excluding delivery charge. Please allow up to 28 days for the refund to show up on your bank account.